Technical Questions

1.You have been asked to review instructions in a .PDF file, but the file doesn't open. What is a typical troubleshooting step for this issue?

Reinstall or update Adobe Reader
Ask for another copy of the file
Open the file with Notepad
Convert the file to a different format

2. In Windows Vista, Windows 7, or Windows 8, what is the Snipping Tool used for?

To create audio snippets
To crop photos uploaded from a camera
To edit movies
To capture and create screenshots

3. An application is not responding; how would you force the application to close?

Restart the computer
Click on the red X icon on the application
Open the task manager, select the application, and click End Task
Open Programs and Features, select the application, and click Uninstall

4. In Windows Vista, Windows 7, and Windows 8 where are recently downloaded files stored by default?

C:\Users\username\Downloads\
C:\Documents and Settings\username\Downloads\
C:\Program Files\
C:\Program Files (x86)\Internet Explorer\Recent Downloads\

5. Internet Explorer is exhibiting unusual behavior when attempting to view a web page; which of the following is a troubleshooting step that will reset the browser's settings to default?

Open the Task Manager, select the application, and click End Task
Open Internet Explorer, click Tools and select Internet Options, click Delete Browsing History
Open Internet Explorer, click Tools and Select Internet Options, click Use default home page
Open Internet Options, click the Advanced Tab, click the Reset button

6. You have been asked to install a new piece of software, but it does not seem to be working correctly. What is a reasonable troubleshooting step you can take?

Unplug your modem or router, then plug it back in
Reinstall your Operating System
Check your Anti-Virus to see if the software has been blocked
Unplug your computer, then plug it back in

7. In the Excel spreadsheet shown above, how can columns J and K be made visible?

Highlight row 1 and click on the 'Sort A to Z' button
Highlight columns L and M, right-click, and select 'Insert'
Highlight columns I and L, right-click, and select 'Unhide'
Highlight any cell in column I and press the tab key

8. Your supervisor indicates you should have received an email, but you cannot find it in your Inbox. Which of the following is the first troubleshooting step that should be taken?

Check the Spam or Junk folder
Restart the computer
Contact Technical Support
Ask the supervisor to resend the email

9. You need to send an Excel file to Technical Support. From within the Compose Message window of a standard email program. Which button should you use?

10. In Internet Explorer, what does the above icon represent?

Broken image
Internet connection unavailable
Print Failed
Compatibility View

Answers: 1-A, 2-D, 3-C, 4-A, 5-D, 6-C, 7-C, 8-A, 9-B, 10-D